Due to limited availability of data recovery experts we have temporarily suspended the MtGox trade recovery service.
We will look at re-instating it in the future if it is still required.
Since MtGox went offline in February 2014, no one has been able to access their account information or trade history.
This is causing an issue for anyone who is trying to file their taxes, but did not previously download their trading history.
Most advice is to file an extension and hope that MtGox gives access to their historical records before October 2014. However, the IRS still requires that you pay 90% of any taxes you owe by April to avoid penalties, but you may not know how much this is.
In March, the personal blog of MtGox CEO Mark Karpeles was accessed and the information about the trading status of MtGox was leaked along with the complete trade history of every customer up to 30th November 2013. This information is now in the public domain. By searching the trade data we can provide a recovery service to enable you to re-construct your trade history.
Please be aware that due to errors in MtGox's own reporting, some of the trades in their report are corrupt. This is due to how they internally transferred Bitcoins between pools used for different fiat currencies. When a transfer happens, their internal system might purchase BTC from one pool and sell it to another. For example, if you were buying in USD, then they might internally transfer coins from the EUR pool into their USD pool. However, the transfer records only showed one-half of the transaction and then a duplicate record overwriting the second. This does mean that sometimes retrieved data may not be absolutely complete. Around 0.5% of data is possibly affected.
To be able to recover your data, you must have one of the following pieces of information:
Please use the following form to request a recovery of your trade data. Please fill in as many fields as you can. The cost is $30 payable only if we can retrieve your history.